Shipping & Returns

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Q: Where does Babymoov ship from? 

A: We ship our products from Mississauga, Canada.

Shipping & Delivery: USA

  • Each Babymoov order arrives within 3-7 business days.
  • Free Shipping on orders over $99CAD.
  • Shipping will be provided by Fedex or Canada Post. 
  • Shipping Restrictions. We currently do not ship to PO Boxes

 Shipping & Delivery: International

  • We do not ship outside Canada.

 Refused Shipments: 

  • If you refuse a shipment from Babymoov, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to Babymoov. This amount will be deducted from your merchandise refund.

Returns & Refunds: 

  • We accept returns or exchanges within 30 days of order placement. The products may not have been used or washed and the packaging must be in perfect and resalable condition. We do not accept returns for items purchased through third party retailers.
  • Babymoov will cover the cost of the shipping label for returns. 
  • If you want to exchange or return an item, please visit this page here and fill out the return form. If your return is approved, you will be emailed a link to your return label.


  • Refunds & Processing Time: 
  • If your return arrives at Babymoov within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5-10 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Babymoov.