FAQ's

• Each Babymoov order arrives within 3-7 business days.
• Free Shipping on orders over $100.00.
• Shipping will be provided by either USPS or Fedex. 
• Shipping Restrictions. We currently do not ship to PO Boxes

• We currently do not offer shipping outside the US.

• If you refuse a shipment from Babymoov, you are responsible for the original shipping charges, any import fees incurred on the package, and the cost of returning the package to Babymoov. This amount will be deducted from your merchandise refund.

You can cancel your order within 1 hour of your purchase time. Please email hello@babymoov.com with your order number and we will be happy to cancel your order within one hour of purchase.

• We accept returns or exchanges within 30 days of order. The products may not have been used, washed, and the packaging must be in perfect resalable condition. We do not accept returns for items purchased through third party retailers.
• Babymoov will cover the cost of the shipping label for returns. 
• If you want to exchange or return an item, please click HERE.

• If your return arrives at Babymoov within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from Babymoov. 

Try descaling the steaming unit. - Pour 1 cup of water with1 cup of the white vinegar in the tank. - Let it sit for 2 hours (unplugged). - Rinse and dry - Press the 'OK' button for 10 seconds - Repeat once every other week If you have not descaled your Duo meal Station in a while, let it sit with the water and vinegar mixture overnight. The red light which alerts you to descale the unit will not go off on its own.. You must press the 'OK' button for 5 seconds. We hope this solves your issue. If it doesn't, please send us a message and we will be happy to help you.

The water should be poured into the water tank underneath the juice container.

You can warm or sterilize up to 3 bottles (plastic or glass) at the same time.

To remove the blade, grab the blade with a cloth in your hand and then turn the bowl counterclockwise. Clean the blade how you would normally wash dishes.

To ensure your blender is working, make sure you: - Unplug the connector from the main unit (the steamer unit) and connect it under the blender. - Attached the bowl correctly. (you should hear a click at the bottom of the bowl and on the lid) - Press the blending function on the control panel (by pressing multiple times, you can adjust the the blending speed '1, 2 or 3') - You must press the button on the handle of the blender. Please let us know if it still doesn't work and we will be happy to help you solve this issue.

We are so sorry to hear that! We'd love to help you reset your blender: 1. Reset the automatic fuse: When the blender is used for too long, the automatic reset fuse can shut the blender off to protect the motor. The blender can stop working for few seconds, or up to 48hours depending on how much the motor was running. To prevent this, we recommend: - Blending a maximum of 5 seconds at a time. - Waiting 5 seconds between each blend. 2. - Add more water or cooking juice from the juice container as it needs liquid to blend properly. - When using the blender, use a maximum of 2.5 cups of fruits and vegetables or a maximum of 2 cups of meat/fish and vegetables in the blender. Please let us know if it still doesn't work and we will be happy to help you solve this issue.

Do not worry! Calcification is safe. It can however prevent the Duo Meal Station from working properly. There is no paint coming off as it is calcification, even though it may appear as paint. Wondering how to descale the unit? Refer to the descale instructions.

Here you go!

You can find the instruction manual HERE.

The Anti-UV Tent Parasol Dimensions are: Opened: 39 inches x 39 inches x 31 inches Folded: 23 inches x 1.2 inches (thick) Weight: 1.7 lbs

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There is no maximum age of use, but there is a maximum weight limit. The Babyni can be used until your baby weighs 20lbs.

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The Anti-UV Tent Parasol Dimensions are: Opened: 35 inches x 23 inches Folded: 16.5 inches x 5.9 inches (thick) Weight: 2.65 lbs

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Yes, it has a SPF 50+ protection into the fabric to decrease harmful sun exposure.

Yes! You can use it indoors and outdoors.

It takes about 5 minutes to set up the Tipi Jungle In & Out. Watch the setup tutorial here:

The Naos Playard mattress dimensions are: 45 inches by 24 inches. The mattress is 1.2 inches thick and made of memory foam.

The Naos Playyard dimensions are: Folded: 9 inches x 9 inches x 29.5 inches. Opened: 51 inches x 37 inches x 27 inches.

Yes, the canopy has a UPF 50+ which protects from harmful rays.

Here you go!

No, the Cosymorpho is meant to be used in a stroller, a bouncer, or a swing.

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The foam of the Cosydream is made of polyurethane.

No, you may not swaddle the baby in the Cosydream.

Oh no! We are so sorry to hear this! We assume there may have been an issue with the shipment or storage of the product. We will be happy to replace the product for you. Please reach out to us directly. We are so sorry again for the inconvenience.

Machine wash warm. Air dry on flat surface.

Both headrests help to prevent flathead and provide comfort for baby. The Lovenest + has all the benefits of the Lovenest, and also features Thermo regulating breathable fabric and anti-slip material for a solid grip.

Handwash or Cold-Water Machine Wash.

Yes, please air dry only.

The Lovenest is for babies from 0-4 months old.

Yes. The Lovenest prevents your baby's head from getting flat but they can move their head freely.

Here you go!

You can find the instruction manual HERE.

Here are a few tips to solve your issue: Try descaling the steaming unit. - Pour 1 cup of water with1 cup of the white vinegar in the tank. - Let it sit for 2 hours (unplugged). - Rinse and dry - Press the 'OK' button for 10 seconds - Repeat once every other week If you have not descaled your Duo meal Station in a while, let it sit with the water and vinegar mixture overnight. The red light which alerts you to descale the unit will not go off on its own.. You must press the 'OK' button for 5 seconds. We hope this solves your issue. If it doesn't, please send us a message at hello@babymoov.com and we will be happy to help you.

You should completely fill in the tank with 90ml (3oz or 6 tablespoons) of water. The tank is located underneath the bottle storage space. Sterilization takes 8 minutes in the Turbo Pure Sterilizer.

The Turbo Pure should not overheat, but in the case that it does, please reach out to us and we will be happy to solve the issue.

Not to worry! The base got disconnected. You should replace the base to fix the issue.

This issue is most likely occurring due to too much water in the tank. There should be a maximum of 1/2 a cup of water in the tank. In order for the Turbo Pure Sterilizer to dry at its best, it must be descaled once a week. Please refer to the descaling instructions.

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You should clean your humidifier weekly. Leave the Hygro + unplugged while cleaning. To clean the tank, pour 1 cup of water and 1 cup of bleach in the tank, shake it, rinse, and let it air dry). To clean the base, pour 1 cup of water + 1 cup of white vinegar in the base. Let it sit for 20 minutes. Rinse it and air dry.

The base is 9 inches in diameter.

Yes, the standby mode starts after 30 seconds of inactivity. If you briefly press on any button, the screen will turn back on

Yes, you may. Just make sure there is no water in the tank.

Yes, you may. Just make sure there is no water in the tank.

To pick one color: Press the color button until you find the color you want. For the rainbow option: Press the night light button for 5 seconds. To turn it off: Press the night light button 8 times.

Use this text to answer questions in as much detail as possible for your customers.

We are so sorry for the inconvenience. Have you tried cleaning and descaling the tank? The motor should not be loud as we want to ensure the humidifier is relaxing. Can you please send us a video of the product and let us know if it was always loud or if this is new issue? We will be happy to help you solve this issue

Pour 1 drop of essential oils with 1 drop of water in the essential oil diffuser. Clean after each use.

We are so sorry this happened! This is primarily caused by a misuse of the essential oils. We recommend replacing the essential oil diffuser and/or the tank and following the proper care instructions.

To fix this issue, make sure the essential oil diffuser cup is always on, even if you are not using it. If it is not on, it will leak. If the leaking is coming from the valve, replace it, and if it comes from the tank itself, replace the tank.

You can download the instruction manual HERE.

Here you go!

The highest temperature is: 170°F (80°C). This information in engraved under each bowl.

Yes you can!

The plastic bowls are made in France. The glass bowls are made in China.

The glass bowls are made in China. The plastic bowls are made in France.

Yes you can!

Yes, you can!

Yes! Here you go!

The Sancy Dimensions are: Height: 16.5 inches Length: 12.6 inches Width: 6.3 inches at the bottom and 2.4 inches at the top.

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Yes, the Babymoov Stroller Organizer is universal which means it can attach to the stroller of your choice. It also includes an extra strap for easy transportation.

Yes! There is a cup holder in the stroller organizer and it's insulated!

Yes, you can. It includes a large zipper which seals the organizer shut for safe storage.

It is not completely waterproof but it is water repellent!

You can find the instruction manual HERE.

Here's an overview of the Duo Meal Station!

Here's an overview of the Duo Meal Station!

Here's our recipe playlist!

How to fold the Parasol Tent!

How to put together and fold the Babyni tent:

How to fold the Babymoov Aquani Parasol Tent

How to fold the Aquani:

How to set up the Indoor & Outdoor Tipi:

How to set up and take apart the Naos & Accessories:

Here are a couple videos of the Cloudnest Newborn Lounger!

Here's a video explaining the Cosymorpho:

Benefits and use of the Cosydream Newborn Lounger:

Benefits of the Lovenest to prevent flathead:

Turbo Pure Sterilizer Tutorial:

Hygro (+) Humidifier overview:

View all Hygro Plus Humidifier Tutorials in this playlist: HERE.

Petit Gourmand Cooking Set Tutorial:

The uses of the Sancy Packpack:

No. Whether you microwave it or not, it's up to you! You will still receive the comforting benefits since the arm roll is weighted!

You can microwave the pouch for around 30 seconds to a safe temperature.

There is a zipper in the arm roll, and you can remove the pouch from there!

Yes, the Cloudnest is made of organic cotton and jersey mesh to ensure the fabric is breathable.

We'd love to answer any of your questions! You can contact us using the blue "HELP" button on the bottom right of the screen, or mail us at 127 W. 30th St. Floor 9, New York, New York, 10011.

Nous serions ravis de vous aider. Vous pouvez nous écrire à bonjour@babymoov.com ou nous envoyer un courrier à: Babymoov 127 W. 30th St. Floor 9, New York, New York, 10011

We currently don't ship to Canada on our website, but you can shop Babymoov in Canada HERE.

You can register your Babymoov product for our Lifetime Warranty for free HERE!

Hi there, you can find the instruction manual for the Turbo Pure Sterilizer HERE.